So high Soho

Terms & Conditions

 

Payment

We accept Credit Card, Debit Card payments via EROL PAY or PAYPAL.

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Switch).

The goods will not be delivered until the customer's funds that have been paid to So High Soho Ltd have cleared in full.

Order Notes

Please note that all transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. So High Soho Ltd monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, So High Soho Ltd reserves the right to decline orders for bulk or high value purchases.

Delivery

Please note that for Special Delivery, all orders received before 2pm will be shipped out the same day subject to stock availability. Orders received after 2pm will be sent the following day. Please note that for First Class Recorded Delivery, orders will be despatched within 7 days by either First Class Recorded Delivery and we suggest Special Delivery on all items £39.00 or over. International orders will be sent to you within 14 days via Airsure®.

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee

If you're happy we're happy We at So high Soho would like your shopping experience to be a beautiful thing. We offer the highest standards. Our fabulous staff are always happy, ready and willing to help and advise you on your mission. Be it for an amazing disguise or a secret surprise we'll find the best solution for your shopping needs. If you need to return part or all of your order, it's easy! Simply follow the instructions below. All returns are acknowledged by email or mail and refunds will be credited to the original payment method.

1) Instructions for returning goods Before sending the parcels back to us please phone us for a Returns Authorization Number which you can get by contacting the So High Soho Customer Service team: Monday-Friday 11am to 5pm G.M.T., or e-mail and we will make arrangements with you to return. You will need to confirm your name, order number and postcode, so please have these available if you phone. You also need to include this returns number with your parcel back to us, as failure to do so will result in delay of any refund.

2) Returns Goods purchased from the So High Soho website may be returned for a refund as long as you inform us within 7 days (starting from the day after delivery). You must take full responsibility for our goods while they are in your possession. Any item(s) for return must be sent back in its original shipped condition, together with any original packaging

3) Should an item not be needed and you have failed to inform us within 7 working days- For a max of 30 days (starting from the day after delivery) we will still offer a refund but for the value of 75% of the purchase price (exclusive of shipping). We apologise that for incoming goods. Shipping, packing and insurance cannot be refunded.

4) Satisfaction If you are not entirely satisfied with an order, please contact customer services for either replacement or a full refund (within 7 working days)

5) Faulty Products should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email and within 7 calendar days from the date of delivery.

6) We will not refund:-Items without a returns number; Items that have been used, cleaned, damaged or soiled; Items returned without full packaging; Items must be odour free, including the smell of smoke or perfume.

7) Please note we cannot refund makeup items, eyelashes, tights, wigs, underwear or masks. Some costumes have sealed wigs; in such cases if the costume is not appropriate do not open the wig as once opened refunds cannot be given on wig or the costume.

8) Instructions for returning goods Before sending the parcels back to us please phone us for a Returns Authorization Number which you can get by contacting So High Soho Customer Service team:) 020 7287 1295 Monday-Friday 11am to 5pm G.M.T., or e-mail us and we will make arrangements with you to do your to return. You will need to confirm your name, order number and postcode, so please have these available if you phone. You also need to include this returns number with your parcel back to us, as failure to do so will result in delay of any refund.

Liability

We shall be under no liability in respect of any defect arising from fair wear and tear, negligence, abnormal working conditions, willful damage, misuse or alteration or repair of the ordered goods without our approval.

Disputed Items

Any returned goods that we receive which are outside of this Returns Policy will be defined as 'Disputed'. Such Dispute items will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such Dispute items back to you at a cost to yourself; otherwise they will be destroyed within 91 calendar days from their receipt back to us. All refunds will be subject to a 25% restocking & handling fee plus the packing and postage costs incurred when originally shipping your order out. This does not apply to unopened returns within the 7 day cooling off period please read section 3 of our Returns Policy.

Late Delivery

If the order arrives too late for your party, you can return it in the normal way and if we are at fault, we will refund all postage costs. A reason why we may not be at fault is that you have selected to use first class post, when you should have used Express delivery or you were absent during delivery, in this case a 25% handling charge will be applied. If you are returning a package please use registered post or obtain a certificate of posting for your own protection please note proof of posting is not proof of delivery. Please note that some of the product images displayed on www.sohighsoho.co.uk are outsourced and may vary from the pictures displayed. Our suppliers hold the right to operate slight changes to the products at any given time without previous warning. However these small changes should not interfere with the quality or with the general concept of any item in question. This does not affect your statutory rights as a consumer.
Most of all have a great time we hope you enjoy shopping with us ;) Mange-tout

Contacting us

Please contact us at the details below:

Postal Address:
So High Soho Ltd
96 Berwick St,
London
W1F 0QQ

Phone: 020 7287 1295
Fax: 020 7287 1295
Email: online@sohighsoho.co.uk
Web: www.sohighsoho.co.uk
Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm So High Soho Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. So High Soho Ltd owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of So High Soho Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.

Tradmarks

All trademarks that appear on this site are the property of their respective owners.

 

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  • There's this basement chockablock full of every costume you could ever want or need in your lifetime...

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